Kristin Bookwalter
Kristin Bookwalter
22:12 24 May 24
Staff was professional, efficient and empathetic walking into a sensitive clean-up. My family and I were treated like human beings and not, "just another job". I would recommend them to anyone!
Amanda Cummins
Amanda Cummins
21:39 22 May 24
I DO NOT recommend this company!!
Nicole
Nicole
20:16 22 May 24
Mindy Dailey
Mindy Dailey
15:19 22 May 24
They are an amazing company and will go out of there way to help in anyway they can.
Anne Konicki
Anne Konicki
17:46 21 May 24
Beware of this company!Edit:Dear Director of Operations,Elisha herself has made several verbal, email, & direct message requests to you for a copy of her service contract (as recently as yesterday), not me, & she has all the records to prove that & much more. Elisha, being the only resident of that property, besides James, was the ONLY person who could have given your company permission to enter. Which is why you got her signature on the paperwork. And you agreed, when we called you on Saturday, that Elisha DID sign the paperwork. Now all of a sudden, she didn't? The property owner, Patty, told me herself that because she owned the home, she only signed paperwork allowing you to use a certain chemical on the walls & floors of the home. She could not have legally given you permission to enter. That could have only come from Elisha, the ONLY legal resident, after James' death.YOU tried to make ME look bad in your reply on my review, but you didn't, because, #1 no one knows or cares who I am. They're only interested in our experience with your company. And #2 You, ma'am, are the voice & face of your company. Do you think your unprofessional, dramatic & dishonest reply makes your company look good? No! People will see right through that kind of response, & will think twice about using you for trauma/crime scene recovery services. Golden Rule? Where? When? Your mission is "to enhance the lives of those whom trauma has touched?" Yeah, right. You have not shown an ounce of care for the one most traumatized by this event, the one who found him, the one who has lived with & loved James for the last several years, the one whose home was half-empty after services were performed by your company. Everyone else just wants stuff. And they have gone about getting it in the most nefarious ways. Elisha would rather just have the love of her life back. This event just happened 3 months ago, & Elisha is still grieving, & she is still traumatized, & this is what she gets? And ma'am, you have met me, & I am helping Elisha, because she is my friend. She asked me to call you on Saturday. She was sitting right there with me, & in fact, talked to you herself. You say it's against your company's policy to allow your workers to perform services for family/friends/associates? Then why did your company allow James' ex-girlfriend to perform clean-up services for his & Elisha's home? Instead of performing a clean-up, your company has created a disaster.
Dan
Dan
19:51 18 May 24
They come HIGHLY RECOMMENDED. We could not be more grateful with their expertise, professionalism and courteous manner that they provided to us during this situation.
Jim Lewis
Jim Lewis
21:39 06 May 24
Professional and caring to please stands out in whatever is needed to be done. Paulette’s team works great together to complete their task.
Mike Lewis
Mike Lewis
15:36 06 May 24
Very responsive and attention to detail. Truly cares about people and not just the job. Highly recommend.
Pete Bulyszyn
Pete Bulyszyn
03:05 05 May 24
At 911 Knoxville, we work to do every job quickly, discreetly, and help maintain the dignity of our clients.
Michelle Bulyszyn
Michelle Bulyszyn
02:56 05 May 24
It has been a pleasure to work with 911 Knoxville! The team is compassionate, professional, and caring. Clients are treated like we would want our families treated in the same situations. It’s a good feeling knowing you are helping individuals during their time of need and that you help lighten the burden they are feeling during difficult situations. You can count on our team members to be there for you, too!
Ela Bryja
Ela Bryja
22:29 02 May 24
Extremely professional, kind, speedy. I would recommend this company for any of the services they offer without hesitation.
Lizzie Johnson
Lizzie Johnson
16:08 11 Apr 24
Just had this company come out and they were able to haul off some furniture for me! Very professional and enjoyed working with them! Highly recommend! Thank you very much!
Leah Oury
Leah Oury
23:46 31 Mar 24
Where do I begin? I had been struggling for several years not knowing what to do or how I could possibly even begin to remediate the situation on my own. While I understand that knowing what the“situation” was might be helpful for some of you, I am still not comfortable posting this publicly at this time. So, please bear with me. I knew that I could not do this alone and I also knew that there was the issue of biohazard waste and that I would need the help of professionals. So, somehow I came across 911 Knoxville Crime Scene Trauma Decon Services LLC. Making that initial phone call was difficult; however, Paullette was so very kind and put me at great ease. She told me not to be embarrassed and to realize that I had chosen to do something about the situation and that was what mattered. That stuck with me. She explained the initial assessment which was done by Dennis who is an amazingly kindhearted gentleman who also made me feel as though everything was actually going to be alright. After the assessment Paullette worked out a plan of the work that was going to be done explaining everything in detail so that I understood how we got to the estimate. Paullette was so wonderful throughout the entire process. The Team consisted of three exceptional individuals (Dennis, Crystal and Pete) whose dedication and commitment and genuine care for other people is evident in all that they do and is to be commended. They worked so hard and went above and beyond the call of duty. These people truly are a blessing. I could not have imagined such an experience - it is life altering. The weight has been lifted. No matter what your situation be I implore you do not be afraid. They do not judge you - they truly want to help you. Thank you all from the bottom of my heart.
Lisa Hopkins
Lisa Hopkins
15:22 23 Mar 24
I highly suggest this company for your spring cleaning needs they are very wonderful people!!Best around!!I will be calling them again!!Ty Knoxville Decon you all are awesome!!
Mike Mayer
Mike Mayer
15:50 22 Mar 24
Thorough and extremely nice.
Jennifer Swanson
Jennifer Swanson
20:00 19 Mar 24
911 Knoxville may be the most professional, compassionate, and patient, company I've ever worked with before. They are a multifaceted business, but I specifically used them for a hoarded home clean-out. The team I worked alongside of (Dennis, Crystal, Danny, and Pete) were incredibly kind and hard working. Paullette, who oversees operations, was easy to get ahold of and answered any questions I had throughout the process. I truly could not have done this project without all of their help, and I can't recommend them enough!
Sierra Piontkowski
Sierra Piontkowski
22:02 07 Mar 24
A wonderful company! 10/10 recommend them for any needs.
Crystal Freeman
Crystal Freeman
00:49 28 Nov 23
Gabe Sexton
Gabe Sexton
19:25 27 Nov 23
Zachary Holden
Zachary Holden
23:17 24 Nov 23
Truly one of the most professional companies I've ever dealt with. Obviously this is not a company that sees a lot of calls from people who are having a great time in life at the moment and they know that. They're so so patient and courteous, and genuinely nice people. They went above and beyond cleaning my fathers house, and even repaired a few things that were not in contract just to help us out. Any service that's required by law most people are going to gouge you for as much as they can but these guys are really reasonable and fairly priced. 10/10 company
Rebekah Leonard
Rebekah Leonard
09:43 19 Nov 23
I’m not sure that I have ever had a better experience working with a company than I had working with 911 Knoxville. I cannot recommend them enough. They were so compassionate and generous during an extremely stressful and difficult situation. Every single person that helped was incredibly kind and they busted their butts to get as much done as they could. It felt as if friends and family were helping us. I really can’t say enough about how great they are. 10 out of 10, would recommend.
Hannah Roman Realtor
Hannah Roman Realtor
22:14 10 Nov 23
Miss Havok
Miss Havok
16:18 27 Oct 23
I have used this group twice now, and both times, they went above and beyond!The first time was for a hoard cleanout. It was a big job, but the team got it done in a day, and it was much less stressful than I anticipated. The second time was for a similar job on a much smaller scale. For this one, they were done in about 4 hours, max.Everyone I have interacted with was professional, courteous, thorough, and caring. The owner is also a wonderful woman, very kind and happy to help people and meet them halfway whenever possible.Their prices are extremely reasonable, and the value for the work they do is incredible.Overall, I cannot recommend these people strongly enough, for jobs large or small!
Tashia caldwell
Tashia caldwell
10:39 05 Jun 23
This company was absolutely amazing. They helped us more than we could have ever imagined. Would definitely use them again if needed. Everyone was very kind and professional. They helped us clean out a family members home in a quick time and we were very pleased. I would definitely recommend them for any clean out/deep clean needs!!
Jane Williams
Jane Williams
20:31 25 May 23
I have used 911 cleaning twice. They are the greatest! They are professional without being stuffy. I feel as if my family is helping. They go above and beyond what is expected. They use an extra amount of elbow grease to bring out the shine! Paulette, Krystal, Dennis, Terry and all....thank you for getting me back into the clean world!! You all are THE BEST!!!!
Faith Bumpus
Faith Bumpus
21:04 22 Dec 22
This company was absolutely amazing. They assisted with the cleanup following a death and a horsing situation. They were reasonable, timely, compassionate, and respectful. While I hope most will never face a tragedy that requires this type service, if you do, they are the answer to your situation. I can not thank them enough!
Teri Stiles
Teri Stiles
03:32 11 Aug 22
This is a family of the most extraordinary people I have ever met in my life. they truly care about your family in times of need. There attention to detail is spot on. Whatever you may need in your times of need, your family is there family, and nothing is more sacred than that. Professionals you want, when you want, done how you want
Mickey Johnson
Mickey Johnson
20:03 18 May 22
Fantastic response, I had thought they might had missed some spots so they were back the next day to insure we were satisfied
JERRY WALDEN
JERRY WALDEN
21:47 21 Apr 22
I would highly recommend this company to all. Paulette is very knowledgeable and professional, as well as her staff. They are very sensitive to the needs of the families after a tragic event clean-up or other services they provide. Great to have locally owned business.
Pamela Cantrell
Pamela Cantrell
19:29 01 Mar 22
This company is very easy to work with, Pauline goes above and beyond to meet your specific needs. Dennis and Alex and team work very hard and do everything they can to be sure you are satisfied.
Rebecca Pickett
Rebecca Pickett
15:43 12 Jan 22
Paullette and Daniel are great to work with! Friendly and very responsive. They will get the job done for you!
Patricia Shelby
Patricia Shelby
04:14 08 Jan 22
This crew was exceptional. They did everything I asked and more. They were quick to offer to help with tasks I had not specified on the front end. They were thorough, careful, and thoughtful. The job was not a pleasant one for them, but they completed it with excellence. I never dreamed I would need services such as theirs, but I could not have been happier with my choice - and comparatively very reasonable in price.Patty S.
Robin Lewis
Robin Lewis
03:13 08 Sep 21
Thank you and your team for a job well done. It’s good to have you in the Knoxville area
Xavier R
Xavier R
11:35 23 Aug 21
This team was absolutely fantastic. They were so warm and friendly. They managed to both turn my nightmare of a living situation in to a home again, and uplift me by speaking to me as if I were a long time friend. I would recommend this team and their service to anyone who needs help. The absolute care and diligence in making sure that they create a space that they would want to live in is at the forefront of what they do. The only negative this is that they have to leave when they finish! I will never forget this team or how they made me feel.
Jeff C
Jeff C
22:31 12 Jul 21
I would definitely recommend this company for any cleaning needs you may have. They were absolutely wonderful and exceeded my expectations! Very good crew and would trust them for any service and they really do treat you like family. Great experience from a great company, and I couldn’t be happier. They went above and beyond to help is in a time of loss and need.
Santanna Eldridge
Santanna Eldridge
23:52 18 Apr 21
Professional and precise. Wonderful company to use for any clean up bed you may have.
Marie Jean Keys
Marie Jean Keys
21:21 22 Mar 21
I really didn’t know people like this existed any longer. Not only professional but kind and courteous and unbelievably affordable. I had heard good things about them but they far exceeded my expectations in their efforts to actually save us money when attacking our massive clutter clean out. Thank you Knox Hoarding Services and I’ll certainly be recommending you. May you prosper in the new year .
Teresa Strong
Teresa Strong
02:58 04 Mar 21
Although we did not use the services from this business, they were extremely compassionate, prompt in their responses, so very helpful with our particular situation. I would recommend them to anyone having a tragic experience in which their professional expertise is needed. Paulette especially is a kind, caring person.
S Hawkins
S Hawkins
05:19 03 Mar 20
Paulette and Daniel were wonderful to work with. Not only did they travel over an hour to the job site, they were able to arrive the next morning. They were on time, did excellent work and worked quickly. They explained the process with us beforehand and their pricing was very reasonable. Most of all we were treated with compassion and caring throughout the process. It was obvious that they really care about helping people, especially in difficult times. I would highly recommend them to anyone considering using their services.
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